Palosaari Reindeer and Fishing Farm values and ethical guidelines
1. Respect of animals
The starting point for all activities is a healthy, happy reindeer whose life and needs are respected. Animal well-being is ensured by care, maintenance, and enabling of natural behaviour. In addition to our reindeer herd, we cherish forest animals and birds, and all life that surrounds us.
2. Promotion of well-being, human rights and equality
For us, all our customers are guests. In our customer service, we promote the kind of inclusion that increases the opportunities of our guests to have an effect on the decisions and actions regarding their lives. A person has the right to make independent decisions when using services, where this is not in conflict with anyone’s well-being, safety, or community guidelines. In all our operations, we always treat our guests equally and comprehensively, regardless of their status, life situation, gender, age, religion, culture, race, beliefs, or opinions.
3. Principles of sustainable tourism
When operating in the surrounding nature and Oulanka National Park, we do our best to follow the Metsähallitus principles of sustainable tourism. In our actions, we make environmentally friendly choices and we also help our customers in doing so.
4. Culturally sustainable tourism
We work to keep the local culture as alive as possible and to show the local way of life to each of our guests exactly as it has been for decades – and still is.
5. Openness of communications, operational transparency, cooperation
We communicate openly with our guests, authorities, partners and employees on all matters regarding the living conditions of our animals, the principles that guide our operations, and the actions we take to ensure environmental protection. The questions our guests ask will be answered honestly. In our operations, we strive to promote good mutual relations and cooperation between those working in the field. We value the expertise of other professionals in the field, and support other actors in their work and professional development.
6. Quality and safety
We are aware of the laws, statutes and regulations that have an effect on the everyday operations of our company. For us, safety means mental, physical and social safety. As a service provider, we offer our guests products and services that are safe and of high quality. We see to it that the requirements set for our work are met. We assess the quality and safety of our work regularly.
7. Local products and services
Whenever possible, we get everything from as close as possible: products, services, ingredients, collaboration partners, anything at all that we need for our family and our company.
8. Consideration of regional environmental policy
We make good climate choices and reduce our carbon footprint. We monitor the impact of tourism on the environment and, with active measuring, aim for more efficient use of energy and resources. We are involved in developing tourism to a more sustainable direction regionally, and we follow the Kuusamo town environmental policy.
9. Support of year-round tourism and sustainable growth
In order for the northern nature to maintain its unique quality, development work must be done slowly and peacefully, avoiding unnecessary rush – in the local way, respecting nature, people and animals. As far as nature tourism is concerned, product development should always happen in a world where money alone has not been given the leading role.
10. Palosaari Reindeer and Fishing Farm follows the moment and evolves
Our goal is to maintain and develop professional knowledge and skills in our field. We keep up with the newest publications regularly, and take part in training and organizational activities. We also help our employees to improve their professional skills and, for our part, we will pass on our professional skills to future generations.